We are committed to providing safe, compassionate, high-quality care. We value feedback and view concerns as an opportunity to learn, improve, and ensure every client receives the highest standard of experience.
Concerns or complaints may be raised by telephone, email, or in writing. If something has not met your expectations, we encourage you to contact us so we can address it promptly, fairly, and sensitively.
When contacting us it helps to include your name, a brief description of your concern, and any relevant dates or information.
Ash Rehab Ltd
We will acknowledge your concern promptly on receipt, confirming we have received it and outlining the next steps.
We review the matter carefully and fairly. Where appropriate this may include discussion with the clinical team and review of records.
We aim to resolve concerns as quickly as possible and will keep you informed throughout. Our response may include an explanation, an apology, or actions taken to improve the service.
Our aim is always a fair and compassionate resolution. Where appropriate, our response may include an explanation, an apology, and any actions taken to improve services.
Feedback plays an important role in helping us maintain safe, effective, and person-centred care. All concerns are handled confidentially and in accordance with data protection requirements.
If you remain dissatisfied following our review, you may seek independent advice or contact the Care Quality Commission (CQC), which regulates health and social care services in England.
Our CQC registration number is 1-2024-0218416.
We treat every client, family member, and professional with dignity and compassion. We ask that communication with our team remains respectful so concerns can be addressed constructively for everyone involved.